Our Service

Service with quality and craftsmanship

Our Vision

We are committed to service as a long-term partner and aim to meet your needs throughout the lifetime of your imaging equipment. Alongside advanced, high-quality products, Canon Medical provides comprehensive service and advice.

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Award-winning services

Industry Leaders

Our industry-leading service solutions are recognized for going above and beyond the call of duty to support our customers. We have received many prestigious service awards worldwide for providing exceptional support to our customers across all modalities.

One of our subsidiaries, Canon Medical Systems USA, Inc. has earned top awards for CT, MR and RF service according to data gathered during IMV’s 2021 and 2022 ServiceTrakTM customer surveys. The award in each category is given to imaging system vendors that receive the highest percentage of highly satisfied customer responses.

According to IMV, overall OEM service performance is heavily impacted by the attitude of service engineers and the ability to meet system uptime expectations. We appreciate our customers' loyalty and continued confidence in our ability to offer tools and system uptime that help them best serve their patients.

The IMV Award is the result of an assessment of satisfaction with the service provided for diagnostic imaging equipment, based on a survey of professionals in hospital departments and independent diagnostic imaging centers in the USA.

Always close by

Worldwide Presence

Our services are delivered through well-established and highly dynamic global, regional, national, and local networks of highly skilled staff and custom-built facilities. Canon Medical Systems provides services to more than 150 countries and regions worldwide. As we are ‘just around the corner’, we can work with you to identify and resolve issues and risks quickly and efficiently. Our service network is always close at hand.

Reliable Parts, Rapid Response

Parts Order

Reliable medical equipment is the cornerstone of your operations, but wear and tear are an unavoidable reality. When essential components falter, you need a responsive partner to swiftly deliver the right parts. With parts centers strategically located around the world, we ensure immediate access to the components you need. Our efficient parts ordering service guarantees rapid replacements, minimizing operational setbacks and maximizing your equipment's uptime.

Quality on a global scale

Service and Support

At Canon Medical, we listen intently to our customers, strive to resolve their issues, and serve as a reliable partner that is always introducing meaningful innovation. Our high-quality service and support contribute to safer, more productive use of our advanced systems.
By offering flexible, personalized service solutions, we are committed to give the best service experience in medical imaging and be a trusted partner to our customers.

Maintenance plan

Canon Medical builds service agreements that contain flexible terms, giving you the ability to alter the service delivered to best suit your needs over time.

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Remote service

Using insights from big data, we can help you predict and prevent issues before they occur to help maximize your system’s uptime.

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Flexible and innovative solutions

Refurbishment

Canon Medical System's Service has emerged as a partner that can provide excellent support to meet peaks in demand, extend capacity for longer periods, cover periods of planned downtime, enhance safety, and provide rapid-deployment solutions.

We only restore and refurbish equipment that has been well maintained and has a consistently documented service history. All refurbished systems are restored and improved according to the highest industry standards, including the standards laid down by the International Electrotechnical Commission’s (IEC) Good Refurbishment Practices for Medical Imaging Equipment. The process of refurbishment is quality controlled and certified according to ISO 13485:2003, an industry first. The systems are delivered with a one-year full warranty and the latest applicable software upgrades. They can be configured to meet customers’ wishes.

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Elevate learning, Nurture excellence

Training and Education

To fully leverage our equipment for maximum performance, we provide a variety of training sessions to customer engineers, application specialists, and biomedical engineers at hospitals. Our Customer Support & Training Center and other facilities are spread all over the world.

Learn more about training and education

Contact us to learn more about our service

Due to medical device regulatory reasons, not all products/service displayed on this webpage are available in all countries, regions or markets. Future availability of the products/service cannot also be guaranteed. Please contact your local Canon Medical Group representative for further details.

Development and manufacturing functions of Canon Medical Systems Corporation have been transferred to CANON INC. In this website, any reference to “Canon Medical Systems Corporation” refers to “CANON INC.”

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