Minimum downtime for optimal patient care

Service Solution

Providing advanced medical imaging technology goes way beyond selling equipment. We provide flexible service and maintenance agreements that fully encompass your needs. Our service agreements are designed to improve equipment uptime and provide optimal diagnostic capabilities that increase clinical confidence and benefit patients.

Regional experts

Our customer service centers are equipped with trained specialist who promptly responds to emergency calls and medical device alerts. We resolve problems in real-time and have implemented a comprehensive system for swift device repairs, minimizing downtime and ensuring efficient service delivery.

Speedy parts order

As the original equipment manufacturer, we assure you that the appropriate part for your Canon Medical equipment is readily accessible and supported by our parts warranty. We offer a same-day-shipment service, with extended cut-off times, to ensure your system’s downtime is as short as possible.

International network

With storage facilities located in Japan, the Netherlands, United States, Singapore, China and Brazil, the parts you require are never far away.

Tailored service made for you

Service Plan

Canon Medical builds service agreements with flexible terms, giving you the ability to make adjustments as your needs change over time.

Full warranty agreement	Full coverage of maintenance, parts and repairs offering full protection and customized solutions.

Maintenance agreement	Basic maintenance to guarantee replacement parts excluding major components are covered.

Part indemnity agreement	This agreement reduces basic payments and covers certain replacement parts.

Periodic inspection agreement	Manufacturer-recommended inspection and maintenance on a case-by-case basis.

Add-ons agreement	Separate agreements are available for each modality.

*Some agreement types may be different in various regulatory jurisdictions.
Please consult with your local Canon Medical Systems’ office for details in your region.