Minimum downtime for optimal patient care
Service Solution
Providing advanced medical imaging technology goes way beyond selling equipment. We provide flexible service and maintenance contracts that fully encompass your needs. Our service contracts are designed to improve equipment uptime and provide optimal diagnostic capabilities that increase clinical confidence and benefit patients.
Regional experts
Our customer service centers are equipped with trained specialist who promptly responds to emergency calls and medical device alerts. We resolve problems in real-time and have implemented a comprehensive system for swift device repairs, minimizing downtime and ensuring efficient service delivery.
Speedy parts order
As the original equipment manufacturer, we assure you that the appropriate part for your Canon Medical equipment is readily accessible and supported by our parts warranty. We offer a same-day-shipment service, with extended cut-off times, to ensure your system’s downtime is as short as possible.
International network
With storage facilities located in Japan, the Netherlands, United States, Singapore, China and Brazil, the parts you require are never far away.
Tailored service made for you
Service Plan
Canon Medical builds service agreements with flexible terms, giving you the ability to make adjustments as your needs change over time.
| Full warranty contract | Full coverage of maintenance, parts and repairs offering full protection and customized solutions. |
| Maintenance contract | Basic maintenance to guarantee replacement parts excluding major components are covered. |
| Part indemnity contract | This contract reduces basic payments and covers certain replacement parts. |
| Periodic inspection contract | Manufacturer-recommended inspection and maintenance on a case-by-case basis. |
| Adds-on contract | Separate contracts are available for each modality. |
*Some contract types may be different in various regulatory jurisdictions.
Please consult with your local Canon Medical Systems’ office for details in your region.
Due to medical device regulatory reasons, not all products/service displayed on this Canon Medical Systems global webpage are available in all countries, regions or markets. Future availability of the products/service cannot also be guaranteed. Please contact your local Canon Medical Systems representative for further details.
