Service and education

Service and Education

At Canon Medical, we’re committed to helping you maximize your system’s potential with the highest quality parts, servicing and training programs – all while keeping our impact on the environment to a minimum.

Parts and Service

Quality on a global scale

Our award-winning servicing solutions span the entire world so you can access the support you need wherever and whenever you need it.

International network

With storage facilities located in Japan, the Netherlands, Singapore, Beijing and Brazil, the parts you require are never far away. (map)

Fast delivery times

We offer a same-day-shipment service, with extended cut-off times, to ensure your system’s downtime is as short as possible.

Regional experts

Our team of dedicated full-time specialists is on-hand and ready to help with tailored support for you and your business.

Remote servicing

Using insights from big data, we can help you predict and prevent issues before they occur to help maximize your system’s up-time.

Education

Learn from the best

At our headquarters in Japan, we deliver a range of bespoke training and education programs to help you get the most out of our systems over the long-term.

Improved productivity

Choose from a range of programs designed to help your team work smarter with our solutions – from initial apps training to sessions created for biomedical engineers.

Hands-on experience

You’ll be trained by leading engineers and technicians to use every feature of your system, including its software and applications.

Modern facilities

Our workshop and lecture spaces include all the equipment you need to optimize your learning and interact with our products.

Refurbishment

High-quality pre-owned imaging technology

In line with Canon Medical’s three Rs of refurbishment, we restore and sell our used systems to meet the standards laid down by the International Electrotechnical Commission’s (IEC) Good Refurbishment Practices for Medical Imaging Equipment.

Refurbishment

We make our old systems new with the latest features.

Reuse

If we can utilize certain parts again, we will.

Recycle

We never waste materials that can be repurposed.

Our refurbishment process

Here’s how we make sure every pre-owned system meets our stringent standards of quality and excellence:

Selection	We only ever restore and refurbish equipment that’s been well maintained and has a consistently documented service history.

Collection	Upon receipt, we disassemble used equipment and transport it to our 3R Center where we clean and sterilize it with ozone gas.

Restoration	We repaint the housing, replace its mattress, confirm rating and warning plates, and remove all personal information from the equipment.

Inspection	This includes a safety inspection, confirmation of voltage, an operation test, image quality confirmation, and a comprehensive assessment.

Installation	We then package, transport and install refurbished equipment with the same attention to detail that goes into installing our new systems.