Privacy Policy

Basic Policy of Personal Data Protection (Summary)

The progress made by the Internet and IT in recent years has been accompanied by growing demands for protection of personal data. Canon Inc. (“Canon”) respects personal data and regards protection of the same as both an essential aspect of business and an important social responsibility. This Privacy Policy describes the handling of personal data obtained by Canon through this website and related services associated with the site, such as campaign application on social media platforms, preregistration for webinars, events, and other similar activities.

Canon allows access to almost all of its services without any need to submit personal data. However, certain services, such as those described below, cannot be used without the provision of personal data.

• Registration for membership services.
• Responses to questionnaires.
• Participation in events such as contests and prize offers.
• Orders for Canon’s medical products, digital content, services, etc.
• Applications to attend exhibitions, seminars, training sessions, etc.
• Provision of maintenance services.

In all these examples, personal data is required only to the extent necessary to support customer convenience, to improve the quality of our services, or to offer services that better meet customer needs.

For the purposes of this policy, "personal data" is information that can be used to identify an individual, and which includes one or any combination of the following: name, age, date of birth, telephone number, e-mail address, street address, place of employment, credit card number, bank account details, and details of inquiries to us.

(1) Key Principles

Our basic Privacy Policy relies on three key principles.

1) Specification of use

Whenever Canon asks for personal information, the purposes for which it will be used are specified in advance, and use is restricted to those purposes. (If Canon should ever desire to use personal data for purposes other than those specified, it will inform individuals of the additional purposes. Anyone may refuse to consent to the use of their personal data for such additional purposes.)

For more details, please refer to Intended Use of Personal Data.　

Anyone who does not wish to provide Canon with personal data can withhold consent, though doing so may prevent access to certain services that Canon provides. Individuals who do not wish to provide Canon with personal data can withhold consent, though doing so may prevent access to certain services that Canon provides.

2) Non-Disclosure to Third Parties

In principle, Canon does not disclose or provide personal data to third parties, except in the following circumstances.

1. When express consent to do so is obtained from the person concerned.
2. When an inquiry concerning a product or service can be more appropriately handled by a Canon subsidiary, affiliate or distributor that is responsible for that product or service.
3. When Canon consigns such activities as promotional campaigns or competitions to other entities, in which cases personal data is covered by the terms of a non-disclosure agreement.
4. When it is necessary to complete settlement of payment for products ordered or services provided (e.g. providing information to financial institutions to facilitate transactions, etc.)
5. When a judicial order or the like obliges Canon to disclose personal data.
6. When the business is succeeded to by another entity by way of a merger, corporate separation, transfer of business or otherwise.

3) Secure Management of Personal data

In order to ensure the accuracy and security of the personal data we receive, Canon manages personal data in an appropriate manner by taking reasonable security measures and managing organizational structure, depending on the risk and sensitivity of such personal data. Canon strives to ensure that personal data is securely handled and to prevent the loss, misuse, improper alteration, leakage, and unauthorized access of personal data.

(2) Inquiries

Individuals who wish to confirm their personal data should contact the section responsible for the services where they input the information. Canon will provide the personal data that it has when it has confirmed that the individual making the inquiry is the person concerned. This restriction is applied to prevent leakage of personal data to third parties. When personal data contains errors or needs to be updated, Canon will make the required changes, when it has confirmed that the individual making the request is the person concerned. This restriction applies to prevent leakage of personal data to third parties.

(3) Handling of Personal data of Children under Age 16

Canon exercises the greatest possible caution to protect the privacy of children. Children under 16 years old are requested to provide personal data only after obtaining the consent of a parent or guardian.

(4) Cookie Policy

A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual.

Some cookies are necessary to operate our website (e.g. establishing sessions), while other cookies provide enhanced functionality, gather analytical data to improve performance, enable us or our AdTech partners to deliver personalized advertisements by tracking you across the internet.

You can choose whether to allow us or third-parties (our analytics and AdTech partners) to set cookies which are not strictly necessary for the functioning of the website (such as performance cookies, social media cookies, functional cookies and targeting cookies) via the cookie banner and Cookie settings provided on the website. However, if you do disable cookies, you may not be able to use all functions of our website.

Click below for more information and settings.

Cookie Settings

(5) Other Notes:

1. This Privacy Policy applies only to personal data obtained through this site and related services operated by Canon in connection with the Canon’s Medical Business. It does not apply to other websites, products, or services operated by Canon or its group companies, for which separate privacy policy may apply. Please contact each entity for details of its privacy program.
2. Canon strictly observes all applicable Japanese laws regarding the handling of all personal data that it receives.
3. Canon may revise this Privacy Policy on the Web in order to better protect data or in accordance with changes in the relevant Japanese laws.
4. Canon cannot be held responsible for the security of your personal data on other Web sites that are linked to our Web site.

Please click here if you have any questions regarding the contents of this page. If you wish to confirm your own personal data, please contact the section responsible for the services where you input your personal data.

Establishment : October 1, 2003
Amended : April 1, 2026

Intended Use of Personal Data

Canon intends to use personal data of customers and other individuals for the following purposes:

(1) Personal Data of Customers

1. Shipment of products
2. Sending information about products, services or events
3. Provision of product support or maintenance
4. Responses to inquiries
5. Issuance of warranty cards and provision of after-sales service under warranty
6. Provision of membership services
7. Product development, conduct of questionnaire surveys, implementation of product and service monitoring programs
8. Execution of contracts
9. Business negotiations or meetings with customers

(2) Personal Data of Government Office Workers and Civil Servants

Communication with, reporting to, inquiries into or other contact with competent governmental authorities required for the execution of business

(3) Personal Data of Employees of Business Partners and Other Companies

1. Communication, discussion, and other contact required for the execution of business
2. Business partners' data management, processing of payments and receipts

(4) Personal Data of Applicants for Employment at Canon

1. Provision of recruitment information to and communication with applicants for employment (including internships)
2. Management of employment-related data at Canon

Because Canon is engaged in wide-ranging business activities, intended use of personal data is informed individually for each product and service.